Professional Medical Revenue Cycle Management Services(512) 961-5350

    How We Work

    When you partner with Zenith, you get a clear process, a dedicated point of contact, and a team that works directly in your systems. Here's what working with us looks like.

    Getting Started

    • Kickoff call: We learn how your practice runs, which payers you work with, and what you need most from us.
    • Your dedicated account manager: You're assigned one account manager who knows your practice and is your direct contact from day one.
    • System access: Your practice grants us access to your practice management system, EHR, and clearinghouse, so we work right where your data already lives.
    • Open AR review: We review outstanding claims and balances so nothing already in progress falls through the cracks.
    • Patient billing line (optional): If you choose this service, we set up a dedicated phone number your patients can call with billing questions.
    • Claims start going out: From there, we file claims within 24 business hours once your practice provides complete information.

    Your Monthly Report

    Every month, you receive a report that shows how your revenue cycle is performing and where there's room to improve. Your report covers:

    • Gross charges, by provider and location
    • Payments, and how they compare with charges
    • Collection rate trends
    • Insurance and patient accounts receivable by age
    • Time-of-service collections
    • Recommended next steps

    Questions about your report go straight to your account manager.

    Sample Monthly Report

    Sample data for illustration only. Not from a real practice.

    Charges and Payments by Month

    Sample data
    ChargesPayments
    Month 1
    Charges$120,000
    Payments$52,000
    Month 2
    Charges$115,000
    Payments$49,000
    Month 3
    Charges$125,000
    Payments$55,000
    Month 4
    Charges$118,000
    Payments$51,000
    Month 5
    Charges$130,000
    Payments$57,000
    Month 6
    Charges$122,000
    Payments$54,000

    Insurance AR by Age

    Sample data
    0–30 days$48,000
    31–60$22,000
    61–90$11,000
    91–120$6,000
    121+$9,000

    Patient AR by Age

    Sample data
    0–30 days$8,500
    31–60$5,200
    61–90$3,100
    91–120$1,900
    121+$2,800

    Time-of-Service Collections by Location

    Sample data
    Location A92%
    Location B78%
    Location C85%

    Want this kind of review before you commit? Our revenue cycle audits use the same approach.

    Communication

    Your account manager is your direct line to Zenith. You can reach them directly, with no ticket queues or call centers, and we reply within one business day. You can also reach our office at (512) 961-5350, Monday through Friday, 8 AM to 5 PM CT.

    Systems We Work In

    We work in the systems your practice already uses, including eClinicalWorks, athenahealth, eMDs, OfficePracticum, and the TriZetto and Waystar clearinghouses, along with many others. If you don't see your system listed, just ask.

    Who Works on Your Account

    Every account is handled by certified billers or certified coders, matched to the scope of work your practice needs.

    Security and Compliance

    • We sign a Business Associate Agreement (BAA) with every client.
    • Every team member completes HIPAA training every year.
    • Your practice controls access to your systems, because we work directly inside them.
    • All billing and coding work is performed in the United States, and we do not offshore any client work.

    Ready to see if we're a fit?

    Contact Us