How Do Medical Offices Up Their Games?
Many of those who are in the healthcare industry have known for quite a while that there’s a major imperative for medical offices to overhaul their services – especially where it comes to connecting the great clinical care that they provide to quality billing and administrative work.
But how does this happen? What does it look like? At Zenith Healthcare Solutions, we are active in helping medical offices to innovate for the times ahead. Here are some major practical components of what we help medical providers to do.
Optimizing the Revenue Cycle
Revenue cycles are notoriously tricky for medical offices. One reason is based on what some people call the “negative triangle” – the way that bills and claims bounce back and forth from the provider to the insurance company, to the patient, and back again.
The way that many clinical administrators would say it is that there are one too many parties involved. But practically, optimizing the revenue cycle means keeping better track of where billing is in the system. It means eliminating clerical errors and other kinds of barriers to successful resolution. It means transparency and proactive management. We help with all of that to make our clients’ medical offices the best they can be.
Mind the HIPAA
Another major aspect of innovating medical offices involves compliance.
There is perhaps no single industry standard of protection so feared and detested as HIPAA. Under this directive, patient health information is very strictly controlled. But that raises all kinds of practical problems for a medical office. This encapsulates issues from how patients are called to a desk, to how their paperwork is dealt with, and how a medical office guards the data that it holds from the public or malicious actors.
Adjusting Patient Workflows
Some of the aspects that we mentioned above have to do with getting patients in and out of the building quickly and efficiently. When you have the right kind of patient workflows, it really makes everyone feel better. It adds to the quality of clinical care by giving doctors more face time with patients. It decreases the patient’s stress as they wait for consultation or examination and deal with administrators. And it also contributes to that better billing practice that we discussed above.
Zenith Healthcare Solutions offers a free consultation. Let our excellent billing staff help you to craft a back office plan that boosts your business and enhances what your great people do every day. There’s no extra software and our process is straightforward and uncomplicated. We want to help you to get to the next level as a top provider in your area.
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